Legal
Terms and Conditions
This is the official terms URL for Google Play and the Fleshlook app:
1. Agreement
By installing or using Fleshlook you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.
2. What Fleshlook is
Fleshlook is a booking marketplace for haircuts, styling, braids, nails, and related salon services. It connects clients who browse and request bookings with service providers who manage services, schedules, and advertisements.
Fleshlook does not itself provide salon services. Providers are independent. Fleshlook is not a party to the service performed at an appointment unless we say otherwise in writing.
3. Accounts
- You must provide accurate contact details, including a working phone number.
- You are responsible for activity on your device under your Fleshlook profile.
- You may use the app as a client, a service provider, or both on separate profiles as the app allows.
- You can delete local Fleshlook data in the app under Account → Delete my data.
4. Bookings
- A booking request is an offer to the provider. It is not confirmed until the provider accepts it in the app.
- Providers may accept, decline, or complete bookings according to the status shown in the app.
- Clients should arrive on time and communicate changes by phone when needed.
- Fleshlook does not guarantee that a provider will accept a request, be available, or complete a service to a particular standard.
5. Payments
Unless a later version of the app says otherwise, clients typically pay providers directly for the service (cash or mobile money outside the app).
Service providers may owe a platform commission on completed work (currently 13% of unsettled completed earnings). Commission checkout, when used, is processed through AzamPay. You must only pay with a number you are authorised to use.
Fleshlook is not responsible for failed, delayed, or reversed mobile-money payments handled by your network or AzamPay.
6. Provider content
Providers must only post photos and descriptions they have the right to use. Do not post illegal, misleading, or offensive content. We may remove content or restrict access if these Terms are broken.
7. Acceptable use
You must not misuse the app, attempt unauthorised access, spam bookings, impersonate others, or use Fleshlook for anything unlawful in Tanzania or your location.
8. Availability
The app is provided as is. Features may change. We do not warrant uninterrupted service. Current builds store much of your data on your device; keep your phone backed up only as you choose.
9. Liability
To the fullest extent allowed by law, Fleshlook and BCOM are not liable for disputes between clients and providers, quality of salon work, missed appointments, or loss arising from use of the app, except where we cannot legally exclude liability.
10. Changes
We may update these Terms. The “Last updated” date will change. Continued use after an update means you accept the new Terms.
11. Contact
Email support@fleshlook.com.
Related: Privacy Policy